New Omnipod System

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New Omnipod System


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Old 09-22-2013, 09:58   #1
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Default New Omnipod System

Yesterday afternoon was time to change the pod on my new Omnipod system. I'd pushed it late so as to avoid wasting insulin and the alarm screamed it was dead empty about five minutes from home.

When I arrived, I dutifully grabbed a new pod from my last box and began the process.

Having filled the pod with insulin, etc., it then refused to communicate with the PDM. I scrambled around trying to find a spot where it would work, but no luck.

I tried a second pod with the same results - no good.

Finally called Insulet and discovered that I was trying to use the old-style pods with the new PDM. In my last shipment, apparently they'd sent two boxes of the new pods along with one of the old!

Fortunately, I'd kept the old PDM and was able to bring it to life and use one of the pods I'd already filled with insulin.

In my haste, I hadn't noticed the problem.

I guess its a good idea to check your lot numbers when you get a shipment just to be sure. The old pod lot numbers begin with L3 and the new ones with L4.

I'll call Insulet first thing Monday. I suppose it'll be interesting to see how they resolve the problem. Meanwhile, of course, I've wasted three days worth of insulin.

I got an address to write to for insulin replacement as its now probably about the sixth failed pod I've had. The stuff is too expensive to waste.

Sure glad I kept the old PDM! Was afraid for awhile I'd have to go back to MDIs until I could get a new shipment of pods. Don't know if the insulin in those old pens in the fridge is still good or not.

Also found out that I'd very quickly gotten used to the new system's ability to keep track of insulin use. The result was a hypo last night.

This new technology is so great, but this was a huge reminder that it also has its perils.

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Old 09-22-2013, 12:09   #2
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Glad you managed to get things figured out and back into working order.

Its amazing how much electronics manufacturers make little changes and you find out the old parts don't work with the new version or new parts don't work with the old version and there is some firmware that has to be downloaded to make them compatible, only finding that out after failure to function after repairing. It usually happens on a weekend, in the middle of the night, and you can't get a live person to answer or call back immediately to a voice mail.

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Old 09-22-2013, 15:14   #3
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Tamagno not sure how they'll deal with the insulin waste, but Insulet will send you pods to replace the wrong ones. They're very good about that stuff. They have sent me pods to replace bad ones before and a new PDM as well one time. Overnighted them! When my PDM went bad I was camping and they were even willing to send it to the campground if I wanted, but it was the weekend and I was going to be back home by the time it would of arrived. That was late on a Friday night and early Monday morning it was on my doorstep.

Dexcom did the same when a sensor and the receiver went haywire on me

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Old 09-22-2013, 19:17   #4
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But wouldn't you like to have a little chat with the shipping clerk who prepared that package? I wonder how many others got a nasty little surprise like you did, John?




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Old 09-23-2013, 03:38   #5
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I am confused..... they sent you an old style pod in a new style box? How did they do that? The old Pod package will not fit into a new pod style box? Or did you grab an old style pod from your left over stock. Or did they send you a hole box of old style pods?

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Old 09-23-2013, 03:45   #6
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Sounded to me like a whole box of old style pods was with his shipment of new style pods.

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Old 09-23-2013, 09:57   #7
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Yes, a whole box. They generally come packed with three boxes and ten pods in each.

It frightens me that I didn't notice as the boxes are different sizes and the pods substantially different, of course.

On the other hand, I'm on automatic refill from Insulet, so they arrive on a regular basis as scheduled. Can't imagine how I could possibly have had an old box just sitting on my shelf.

Naturally, if it turns out to be my fault I'll own up to it - I've had to do that a lot lately - but we'll see.

Thank you, Marsha! Your well-practiced advice is always much appreciated. I've had similar experiences with both companies, though I've not had to replace a PDM nor am I likely to be found camping! Dexcom gave me a specific rep to call with problems so I've been able to establish a relationship making it easier.

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Old 09-24-2013, 09:17   #8
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So, the end of the story is that Insulet is sending my new shipment today.

They didn't exactly take responsibility, but said that according to their records they didn't see how I could have a box of old pods. Also told me they're making very few of them as they switch to the new system.

It remains a mystery!

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