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Reservoir suppliers

2K views 2 replies 2 participants last post by  tomseeley 
#1 ·
I'm new here, so this has been asked and answered I suppose, but not by me, so I'll ask again.

I have had terrible luck with 4 different ins pump reservoir/insertion set providers in the 14 months I've been on a pump. Is there no one out there at all in this business who I can trust?

I'm tired of calling and calling and calling day after day after day, to ask about progress even just setting up a new account, only to be answered by a different person every day! I always have to go back to square 1 and tell the new person the whole story all over again! Doesn't anyone listen any more? Don't employees ever communicate with their coworkers any more?! Why should I have to repeat myself all the time?!

My latest attempt to find a credible supplier has been going on since a week ago this past Tuesday. So far, that company has screwed up the paperwork they faxed to my Dr, and they had to refax it; they've screwed up the entire order once they finally got the prescrip from my doc; they've made me explain the situation to a new phone-answerer every time I've called; and today the fourth different person I've spoken to said she'd call and/or email someone ELSE, the person she said had to get involved this time, to fix the ongoing mistake and get my first order of supplies shipped. She promised me she'd have THAT person either phone me or send me an email with a progress report. Each time, whoever I talk to always sounds contrite, always says "I'm sorry...", and always says something to the effect "I'll take care of it." and so far, nothing, nada, zip, zilch, zero...it still hasn't been taken care of and worst of all, I'm running out of reservoirs and insertion sets!

So now that I'm mostly done ranting, for the moment, what I'd really like is to hear from you pump users who DO have a credible supplier you DO trust. Please give me some company names you use who you do trust to get it right. If I have to start all over AGAIN to find my 5th choice, all I can do is plow through my provider directory like plowing through the Yellow Pages. Can anyone help me here, please?!
 
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#3 ·
Strawberry, I'm using Medtronic Paradigm 723 and humalog. I had no idea I could get supplies directly from Medtronic!

In fact, the first 2 of the 4 suppliers I referred to in my OP that I've had trouble with were both recommended to me by Medtronic when I started using their pump! So I hold Medtronic partly responsible for my 14-month track record of problems. Moreover, since they never said they'd directly provide me with anything, but merely said "here's a company you can buy stuff from" (twice, incorrectly both times, as I said), I never thought of going back to them now. But I surely will, now that you've told me you can work directly with them! Maybe I can do it that way, at least for the 90 days' worth I need ASAP!

thx.
 
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