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Omnipod Corrction Dose help

9957 Views 6 Replies 4 Participants Last post by  diabetes86
My husband just started on an omnipod a few days ago, and we are extremely confused on why he can't take a correction dose when needed.

He woke up with a BG of 150, zero IOB, entered this into the bolus calculator with zero carbs to eat, his target BG is 100 and correction threshold of 100--and it would not offer him a correction bolus dose to take. Are we missing something? Is there a setting we need to tweak? Seems silly that you can't bolus a correction dose when needed if we have everything correct.

Waiting to hear back from his DBE, but she's on vacation and not readily available and omnipod support was no help, they just kept referring us to the user manual.
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Thanks, but it's not a correction factor issue.

His doctor does not determine his pump settings, we have done that with the DBE and run the update tests for those settings on a regular basis, as he was previously using another pump, the error is not in setup.
We'll try to call insulet again. We've messed around with it all day and there's just no logical explanation on why he can't do a simple thing
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